Vishal Coolers manufactures and delivers only the best quality goods to customers with 12 months manufacturer warranty for all the cooler parts. However, if you would like to return any of the goods delivered, due to damages in transit or cooler not functioning properly, then you can send us an email at vishalcomforts@gmail.com within 48 hours of receipt of cooler with mention of the reason for rejection and your bank account details. We can decide as per company discretion to provide spares for the damaged/non-functioning spares or will recall the entire cooler and transfer the paid amount to your bank account within 15 days.